Refund policy

At Casanova Scents, every order is hand-poured and checked before it ships. Because our fragrances are decanted from opened bottles into individual samples, we're unable to accept returns for a change of mind — once a decant ships, it can't be resold.

Eligibility for Store Credit

If your order arrives damaged, leaking, or isn't what you ordered, contact us within 14 days of delivery. Approved claims are issued as store credit, not a cash refund.

How to Request Store Credit

1. Email us at wyzatv@gmail.com with your order number and a photo of the issue.
2. We'll review your request and follow up within 1-2 business days.
3. Approved store credit is issued within 14 days of delivery.

Patch Test Recommendation

We recommend patch-testing any new fragrance on a small area of skin before full use, especially if you have sensitive skin or known allergies.

Final Sale Items

Sample packs, bundles, and any item marked "final sale" are not eligible for store credit.

Questions

Reach out any time at wyzatv@gmail.com — we're happy to help.